This position has been filled for the Spring of 2020. We will begin taking applications for Fall 2020 on July 15, 2020.
Company Summary: Flyght provides unified technology to restaurants, retailers, hotels and self-storage facilities across the United States and Canada. We aim to help these businesses flourish and remove worry from the technical parts of their work. We have customers in over 26 states and have been in business for 14 years.
Job Summary: Flyght is looking for a fun, self-starting rockstar to interface with customers on a technical level, and help us implement technical processes and systems that help our staff be more successful. This position could turn into full-time work after graduation.
About a Successful Candidate: You’re awesome. You’re fun. Your ethics and drive are something that your friends and family admire about you. You love nerdy things, and you love figuring out creative ways to solve complex issues. You’re quick to learn, and you have an uncanny ability to self-teach yourself new things with just a bit of upfront direction. You find that you love other humans, and your desire to find happiness in making life simpler is immensely fulfilling. You are a self-proclaimed “Dank Meme Champion” and can prove it in your interview. Most importantly, you wake up each day promising to be your best self.
Last Updated: 7/26/2019
Classification: Non-Exempt
Reports to: President and CEO, Flyght
Direct reports: None.
Primary Purpose: The successful candidate will consistently resolve support cases in a manner that exceeds customer expectations and meet the organizational demands of internal Flyght technology projects.
Success Defined: A successful engineer will close support cases within the Service Level Agreements in place with our customers, and customers will consistently rank this person with high marks for effectiveness and communication. This personal will also complete internal technology projects on-schedule and exceed the previously agreed upon requirements for qualitative success.
Primary Measurables: Customer Surveys, Project Goals
Responsibilities: The engineering internship position is responsible for promptly resolving customer’s technical issues and requests, organizing day-to-day repetitive service tasks, and completing internal-flyght-facing projects that last in duration from one to five days each.
Specific responsibilities include the following:
- Project works are streamlined and successfully completed within the time allotted
- Customer communication occurs daily or has a finite “next communication” date/time.
- Client communication is free from grammatical and spelling errors, and fully communicates issues and resolution steps in a clear, concise, and lay manner.
- Customer support requests are resolved in a timely manner
- Hourly billing is kept up to date by the minute and verified each day
- Timesheets are submitted weekly and are accurate and account for 90%+ of time spent at Flyght
- Attend team weekly meetings and update weekly KPI data.
Professional Experience/Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Must have a valid driver’s license and automobile insurance.
- Demonstrated ability to communicate, present and influence credibly.
- Proven ability to resolve technical issues.
- Proven ability to articulate product workflow in methods customers can easily understand
- Demonstrable experience in developing client-focused, differentiated and achievable solutions
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Excellence in organization and detail
Education and/or experience:
At least some customer support experience; or equivalent combination of education and experience. Strong Organizational skills and efficient computer skills in Word and Excel. Networking and Computer Hardware knowledge is a must.
Language Skills and Communication Skills:
Ability to read, write, follow directions and possess exceptional listening skills. Ability to effectively present information and respond to questions from all levels within an organization. Strong interpersonal skills and a sensitivity to understand communication styles, customer needs and business issues.
Reasoning Ability:
Ability to solve practical problems and deal with a selection of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 70 pounds.
Compensation: $10-$14 per hour, commensurate on skill, experience and performance.
Benefits: None.
Position Type and Expected Hours of Work: This is a part-time position, and hours of work and days are to be mutually agreed upon between the successful candidate and Flyght. There is some flexibility to work hours outside of a standard 9-5 M-F timeframe with CEO approval.
