Company Summary: Flyght is a platform-as-a-service company who provides unified technology to restaurants, retailers, hotels and self-storage facilities across the United States and Canada. Wondering what this As-A-Service thing is? We provide technical solutions, mostly cloud-based, that unify the entire technology stack in the businesses we serve. We aim to help these businesses flourish and remove worry from the technical parts of their work. We have customers in over 26 states and have been in business for 14 years. We currently save our customers over 60,000 hours automating the technology in our customers’ businesses, and expect to grow by over 40% in 2020.
Job Summary: Flyght is looking for a technically proficient, motivated, and kind individual who has proven B2B technical sales experience to cultivate and nurture high-level relationships from the lead to close stage in the customer life-cycle.
About a Successful Candidate: Dogs love you. Kids love you. The mother of every single one of your ex’s STILL loves you. You are honest, almost to a fault. When someone says the word integrity, you start soapboxing about what that ACTUALLY means. Your ethics and drive are something that your friends and family admire about you. You love nerdy things, and you love figuring out creative ways to solve complex issues. Strangers would describe you as, “funny, but kind and incredibly respectful.” The level of fear at which most humans break seems to be your sweet spot for existence, and getting told, “No” is just motivation for the next, “Yes.” You LOVE good food, get all the references we’ll inevitably make about Silicon Valley, and think the debate between using commas versus tabs is irrelevant (except it’s not, people that use spaces are inhuman.) Most importantly, you wake up each day promising to be your best self. On another note, one member of our team is into The Jonas Brothers, but no one else in the office can say the same. Liking The Jonas Brothers isn’t necessarily going to make or break your employment with Flyght, but we hear TJB fans are like horses – they’re social creatures and need camaraderie and love to survive. Might you be the Trigger to our proverbial Roy Rogers?
Last Updated: 3/10/2022
Classification: Exempt
Reports to: Director of Success
Direct reports: None.
Primary Purpose: The Senior Projects Engineer will successfully design solutions that solve complex business problems; fully manage project budgets, timelines, and customer communication; and own the installation of Flyght products.
Success Defined: Projects are properly budgeted for time, products and expenses and are completed within the budget parameters.
Primary Measurables: Customer Surveys; Project Budget Variance; On-time Delivery
Responsibilities: Own the hardware ordering process and inventory counts, including minimum stock levels. Work with sales to validate accepted proposals. Work with Finance to ensure projects are properly invoiced. Create, Update and Refine standardizations, systems, automations, and processes to increase the fidelity and efficiency of project implementations.
Specific responsibilities include the following:
- Executing and achieving Fulfillment (Project and Product) objectives to support the company vision.
- Product oversight of the technical aspects of project delivery, including project setup, implementation and quality.
- Own the hardware ordering process for all projects
- Own the project board status and ensure that all projects are on-time, on-budget, and that clients are well-informed of project status.
- Monitor project quality and efficiency, quickly escalating any issues to the Director of Success.
- Timesheets are submitted weekly and are accurate and account for 90%+ of time spent at Flyght
- Identifying and submitting to Sales all new opportunities for product sales that may be uncovered during the course of a project.
- Iterating internal documentation for product implementation and support to serve our internal support staff’s ability to better assist customers.
- Identify and communicate areas where automation could be created to reduce waste or increase efficiency.
- Attend team weekly meetings and update weekly KPI data.
Professional Experience/Qualifications
- Must have a valid driver’s license and automobile insurance.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level
- Proven ability to resolve complex technical issues without escalation
- Proven ability to articulate product workflow in methods customers can easily understand
- Demonstrable experience in developing client-focused, differentiated and achievable solutions
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Excellence in organization and detail
Education and/or experience:
- A bachelor’s or associates degree is preferred
- At least 4 years customer support experience
- At least 4 years of demonstratable success in defining complex business logic; or equivalent combination of education and experience. Specifically,
- Networking Design and Installation
- Firewall Configuration
- Security Systems
- VoIP Telephones
- Windows Servers
- Strong Organizational skills;
- Efficient computer skills in Word and Excel;
- A high-level knowledge of networking and business logic.
- Ability to read, write, follow directions and possess exceptional listening skills.
- Strong interpersonal skills and a sensitivity to understand communication styles, customer needs and business issues.
Reasoning Ability:
Ability to solve practical problems and deal with a selection of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Work Environment:
This job operates in a professional office environment. This position will require regional travel as well as onsite visits. There may be times where out-of-the-area, and overnight travel may be expected. This role routinely uses standard office equipment such as computers, phones and other nerdy stuff.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 70 pounds.
Benefits: Full health, 401k, unlimited paid time off, quarterly training stipends, generally above average free food, co-workers that don’t suck.
Position Type and Expected Hours of Work: This is a full-time position, and hours of work and days are Monday through Friday, 9 a.m. to 5 p.m. Occasional on-call and after-hours work may be required. There is some flexibility to work hours outside of this timeframe with CEO or Director of Success approval.
Job Type: Full-time
Salary: $45,000.00 to $50,000.00 per year plus bonuses and gain sharing.
